Post-Ticketing Service Fees
Cancellations & Refunds

Compassion Exception Policy (CEP)

At Tripzseeker, we’re committed to supporting our travelers with care. Our Compassion Exception Policy offers exclusive discounts for military personnel, bereavement cases, and visually impaired individuals. Contact our team to determine if you qualify and to discuss how we can assist with your travel needs.

Refund and Credit Terms

Refunds or future travel credits depend entirely on the airline’s fare rules and policies. When changes, cancellations, or refunds are permitted, a per-passenger, per-ticket service fee may apply. These fees cover the work involved in processing your request and vary based on the complexity of the change.

Transaction and Service Fees

Our booking and post-ticketing service fees are non-refundable and may change without notice. These are separate from any airline or supplier charges, which are also passed on to the customer. The total price quoted at booking is the final amount you’ll be charged, including all applicable taxes and fees.

Government Taxes and Fees

Taxes and fees imposed by governments or authorities can change without warning. We ensure transparency by including these in the final price quoted during booking, so you know exactly what you’re paying for upfront.

Refund Eligibility

• The airline’s fare rules allow cancellations and refunds.
• You’ve submitted a refund request through our platform, and it’s been accepted.
• The booking isn’t marked as a “no show.”
• We secure a waiver from the airline or supplier to process the refund.
• Our team will work with you to navigate these conditions and keep you informed.

Contact Center Service Fees

Bookings made through our contact center may carry additional fees compared to online bookings, ranging from $10 to $200 per passenger. Senior citizens may qualify for a reduced fee of up to $100, which could include premium package perks. Contact us for details.

Special Services

We offer special services on a case-by-case basis, subject to airline approval and fare rules. These include:

• Misspelt Names: If the name on your ticket doesn’t match your passport or ID, we’ll help correct it.
• Visa/Passport Issues: A denial letter may be required for resolution.
• Baggage Concerns: Keep all receipts and luggage tags for processing.”
• No-Show Situations: Provide documentation explaining the missed departure.
• Denied Booking: Submit proof of boarding denial.
• Duplicate Tickets: Include copies of identical itineraries for refund requests. Special service fees apply only after the service is provided and approved by the airline.